Assessing the association of HRM functions with employees’ performance: The case of banking sector of UAE

Dr. Sugandha Agarwal, European International College, Abu Dhabi, UAE
Ernest Baltazar, European International College, Abu Dhabi, UAE
Abstract
Human Resource Management (HRM) is relatively a less researched area in the banking sector in Abu Dhabi, United Arab Emirates (UAE). The role and scope of HRM functions cannot be underestimated considering their direct association with human capital leading to the overall performance of the organization. The banks in Abu Dhabi follow their own practices and there are no specific HRM practices which are common to all. The objective of this research is to find the association of HRM functions with the performance of employees. To achieve this objective, a quantitative study using a survey-questionnaire is adopted. It is a cross-sectional examination grounded on descriptive opinions and analytical logic based on the responses collected from the 50 managerial-level employees of HR teams of 15 leading banking institutions of Abu Dhabi, UAE. This research considers different functions of HRM like training and development, reward & compensation, performance management to understand the relationship between the functioning of the HR department and the performance of the employees.  The findings are followed by proposed practical implications further clarify that there exists a correlation between HRM functions and performance of employees.

Keywords: Human resource management, employee performance, banking sector, functions of HRM, HRM value

Suggested citation: Agarwal, S. & Baltazar, E. (2019). Assessing the association of HRM functions with employees’ performance: The case of banking sector of UAE. Skyline Business Journal, 15(2), 53-70. https://doi.org/10.37383/SBJ14021905

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Notes on contributors
Dr. Sugandha Agarwal is serving as Assistant Professor with European International College (EIC), UAE. She has 13 years of rich experience in academics and research. She has taught Bachelors and Masters level programs in UAE and India. Dr. Sugandha has earned her Ph.D. in Business Administration along with double masters i.e. MBA (Marketing) and MA (Economics). She has also completed many certification courses from renowned universities like the University of Illinois at Urbana Champaign; Wharton, the University of Pennsylvania and the National University of Singapore and such. Dr. Sugandha has to her credit 12 publications in refereed International Journals and Books. She has attended various conferences and seminars and presented research papers. Dr. Sugandha is the member of Review board of European Management Journal - a Scopus indexed Journal; member of Editorial Advisory Board of International Journal of Management Issues & Research- a bi-annual refereed journal of Sharda University, India.  Dr. Sugandha is currently occupied with the research papers on the theme of emotional intelligence at work place and role of m-commerce in retail brand preference.

Ernest Beryl Baltazar, Faculty and Head of the Outreach and Partnership Committee of European International College (EIC), has been in the field of education for 17 years. He has taught Bachelor’s and Master’s Degree Programs in university, college and academy in UAE, Kingdom of Bahrain and Philippines. His specializations are accounting and business administration. He conducted training programs of London Chamber of Commerce and Industry UK (LCCI), Institute of Commercial Management UK (ICM) and Business and Technology Education Council (BTEC). Ernest has been awarded certifications on module 9 and 9A after successfully completing the examination for Capital Markets and Financial Advisory Services of Singapore College of Insurance. He has a journal published at Scientific Research Publishing entitled “Factors Influencing the Choice Investment in Life Insurance Policy”. Ernest holds degree in Masters of Business Administration from Lyceum Northwestern University, Philippines where he also earned units in Doctor of Business Administration.
Suggested citation
Agarwal, S. & Baltazar, E. (2019). Assessing the association of HRM functions with employees’ performance: The case of banking sector of UAE. Skyline Business Journal, 15(2), 53-70. https://doi.org/10.37383/SBJ14021905