The study is concern with the public satisfaction with the government sector performance in UAE, and to examine the relationship between service quality and service performance with customer satisfaction, and to investigate the moderating role of government performance in the relationship between service quality and service performance with customer satisfaction. From the 384 samples collected from the public through the convenience sampling, the findings show that the moderating role of government performance between service performance, service quality, and customer satisfaction is significant. The study has a unique model to contribute to the body of knowledge and literature, and it has a practical and theoretical implication for enhancing the body of knowledge and practice.

The advancement in police service performance is necessary for achieving long-term goals and improving the relationship with the public, for this, the Abu Dhabi police department is working to facilitate the public with all useful services. The study investigates the impact of government performance and service performance on customer satisfaction. Based on the survey data, the researchers concluded that the impact of service performance and government performance is necessary for customer satisfaction. The study has practical and theoretical implications that are necessary for improving the customer satisfaction of the public safety department. The novel contribution of this model has a significant input in literature enriched the literature. The research has some limitations that are leading to the future directions for scholars to explore further literature in the body of knowledge.