Student Services Department (SSD) develops, administers, and provides comprehensive support services for the continuous growth and development of the students. SSD coordinates with Academics and Academic Support Services departments of SUC for information dissemination and student document requirements. It also facilitates counseling, internships, and placements of students to help them become responsible professionals. SSD ensures the dynamic academic progress of each student in their chosen programs.
SSD also promotes a student-centered environment by advocating student-faculty interaction to solve various academic and career development issues. Students are encouraged to participate in various extra-curricular, co-curricular, student club/committee activities for them to be socially-involved inside and outside of school through the SSD orientations.
The goals of the Student Services Department are as follows:
- To provide effective continuous orientations to new and continuing students.
- To conduct counseling for the progression of students in academics & academic support services.
- To improve effectiveness of academic advisory and mentorship.
- To plan and manage Scholarship activities.
- To coordinate and address issues of Class Representatives, hostel and international students.
- To process all student requests within stipulated time.
- To address all student grievances
- To provide students with necessary CARE
- Introduce a Career Counselor
A. Orientation & induction
Orientation is given to all new-intakes to introduce them to all services provided for the successful completion of their program as well as a lively student life. Students are also introduced to pivotal authority heads that will be in charge of their academic progress and welfare. Orientation to the new students is given jointly by the VC, Dean School of Business, Dean-School of IT and Dean of Student Affairs. Administration is responsible for coordinating this activity as per the schedule. This orientation is also given to continuing students and covers various aspects of their academic tenure and familiarizes them with the different institutional activities.
Induction is organized for new International students- Bridge Program; this caters to the overall knowledge and understanding of the culture of the University and the host community-UAE.
B. Promotion of social programs & activities
The SSD encourages students to be part of University program & activities by involving them in the organization of the activities; and giving adequate information on the benefits of such activities.
C. Academic & personal counseling
Our student counselors give counseling to students to guide them on the right choices to be made to ensure academic success and progress. A very important part of counseling also caters to personal development and address whatever challenges students may encounter on a personal level.
D. Accommodation & welfare
Accommodation is offered to International students (on & off campus). However, SSD gives guidance on the process of registering for University accommodation or the option of staying with a guardian and the relevant documentation needed for the process.
E. Financial advice & Scholarship
The SSD gives guidance to students on financial issues and also represents the interests of students on payment methods/plan.
Scholarship offers are given to students on need-base, sports & Merit-base/reward ship. SSD coordinates the application process to the final pick of students.
F. Career & Internship advice
SSD’s career counselor offers career counseling and guidance to students and alumni. Students are also coached on the attitude & mindset needed during their period of work placements and internship; as well as work/school balance.
G. Mental Health & well being
SSD counsels and sensitize students on the need to keep healthy habits to ensure a balanced mental disposition. In the case of severe challenges faced by any student, referrals are made to professional all in a confidential atmosphere.
H. Administrative & porter services
SSD caters to the requests of students on the preparation of official letters and forms needed for registration, appeal, requests and complaints.
Porter services that involve ID card preparation, locker key handling and RFID (car sticker) for students.
I. Alumni Registrations
Student Services Department registers the Alumni students at the time of filling the graduation form and also provides this facility through online registration. Further it coordinates with the Corporate Affairs Office and Events Committee to keep them updated about the events organized for the benefit of Alumni
A. Class Representatives
SSD organizes meetings and activities for selected class leaders who represent their various class/levels. Decisions that affect and influence the academic and social/welfare of students are discussed and tabled for implementation. These leaders meet twice in a semester and are a pivotal part of the student body.
B. International Students’ Representatives Council
SSD organizes meetings and activities of selected students from the International student body who represent the interests and contributions of International students in SUC. Their meetings and activities are vital to the growth and proper adjustment of the diverse cultures represented in the University.
SSD heads the advisory & mentoring scheme in SUC. Its function is to help the academic performance of students and the objective of academic advising is to help students achieve a higher degree of academic performance through the processes of planning and development of their study, growth, and a career that would lead to a prosperous future, while they are studying in SUC.
D. SUC Care Package: Bridge Programme & Student Tutorials
SUC Care Package is a creation of the SSD to cater for New International students (Bridging programme) and Academically weak SUC students (Student Tutorials). It is a package to support and give assistance to students in the different capacities. SSD team serve to guide students in each category to an efficient orientation/induction into the culture at play in the University and the host community as well as improving their Academic standing/quality of students respectively.
These packages run concurrently and are closely monitored for outcomes that have been predicted; which is to build well-adjusted and academically sound students.
E. Career Counseling
SSD’s Career counselor counsel students who are seeking internship and placements. The orientations are carried out to facilitate students and give them tips on the internship and placements. As per policy, students are facilitated with internship opportunities only once. Similarly, placement facilities are provided to students wherever opportunities are available.
How many semesters does SUC have?
SUC operates in three semesters namely: summer, fall, and spring in an academic year.
What are the campus resources?
Skyline campus is replete fully-equipped with facilities such as: class rooms with audio-visual equipment, computer labs, printing and photocopying center, portal services, cafeteria services, hostel, library, lockers, wireless services, gymnasium, multipurpose hall, SMS services, health services, new sports grounds (Cricket, Football and Basketball), and bulletin boards.
How can I apply for scholarship?
Current students can apply for need-based scholarship. Need-based scholarships are awarded to continuing students who are from educationally and socially indigent backgrounds.
An applicant must show financial need and must produce adequate and supporting evidence to claim such situation.
What is CARE package?
SUC Care Package is a creation of the SSD to cater for New International students (Bridging program) and Academically weak SUC students (Student Tutorials). It is a package to support and give assistance to students in the various capacities. The team in charge of each package serve to guide students in each category to an efficient orientation/induction into the culture at play in the University and the host community as well as improving their Academic standing/quality of students respectively.
These packages will run concurrently and will be closely monitored for outcomes that have been predicted; which is to build well-adjusted and academically sound students.
Do You Have Career Counseling Unit?
Yes, the purpose of Career Counseling is to counsel the students who are seeking internship and placements. The orientations are carried out to facilitate students and give them tips on the internship and placements. As per policy, students are facilitated with internship opportunities only once (handled by Corporate Affairs Dept. CAO). Similarly, placement facilities are provided to students wherever opportunities are available.
How do I know what subjects to take for the semester?
Enrolment is done as per graduation plan and courses are given according to eligibility and level; students need to check their accounts on the portal to view courses assigned to them. (Check with SSD if courses have not been assigned)
Can I change my class timings?
Upon registering as a student, there is a selection of which sessions a student would like to enroll his classes in- morning, evening (weekday) or weekend. Students are not encouraged to change class timings unless there is an important issue being affected by their current class sessions. Students are to meet with SSD for counseling and processing of the request.
Can I change my degree major?
Change of major requests are processed from students after thorough counseling and approval from Academic advisors have been done. However, the change is implement after a fee has been made (fee is subject to level of student).
Can I postpone the semester?
If a student cannot continue his enrolment in the next semester due to ill health, work issues or financial challenge, etc.; he/she may postpone the semester by meeting with SSD to fill the postponement form and pay the stipulated fee.
How do I rejoin the university after a break?
Students rejoining the university after a break are requested to meet with SSD to fill the re-activation form to facilitate their resumption back to classes.
What is my LMS account for?
The student LMS account is a platform that shows all enrolment details of the student for the current semester, e.g. class schedule, course materials, attendance marks, course assessment marks, online request options and appointment scheduling, graduation plan, financial invoice, etc.
Who do I meet if I miss classes or an exam?
Whenever a student is unable to attend classes or an exam due to ill health, death in the family or absence from the country; he/she should meet with SSD for guidance on the required documents to be submitted, and counselled on other required contacts to be made.