The Computing Department provides information technology (IT) resources to the SUC community. The department’s activities include maintaining Network, Web, SharePoint, Data and File Servers to provide Portal services to faculty, staff & students. The department is also responsible to maintain and ensure smooth functioning of technology resources in the classroom. The Computing Department aims to provide accessible and reliable administrative information systems to support operational decision-making, planning and analysis. As part of the institution’s strategic plan to serve the various users of SUC effectively an indigenously developed Campus ERP is installed to facilitate smooth flow of information between and within departments so as to enable effective flows of communications between faculty, staff & students of SUC. The Department strives to provide an environment which the faculty, staff & students can use information technology resources for instruction, research and administrative operations and updates the required IT, IS and Technology development as per future needs.
1. To plan, design, procure & maintain adequate technological resources.
2. To secure computing infrastructure and regular data backup.
3. To develop, upgrade & implement ERP, Mobile Apps, SharePoint, LMS & Document Management System (Doccept) System for data and information management.
4. To provide need-based training for acquired technological resources.
5. To ensure optimal use of computing resources through continuous audit process.
The Computing Department is responsible for providing technological services in the form of hardware, software & web services to the faculty, staff and student for creating an IT enabled learning environment. The computing service aims at collecting data, analyzing and disseminating information to help various users optimally utilize the information to accomplish their respective objectives. Following are the facilities and services provided by the Computing Department:
1. Computer Labs
The SUC has three computer laboratories; all the computers have multimedia with internet facility in the lab and are regularly updated for uninterrupted access by the students.
2. Timings & Access To Computing Labs
The Computer labs are available for students from 0930hrs to 1330 hrs and from 1700 hrs to 2200hrs on working days. The Computer labs are available for access from 0900hrs to 1800 hrs on Friday and from 0900 hrs to 1900hrs on Saturday.
3. Smart Classroom
SUC has 30 smart classrooms that are equipped with audio visual equipment, internet connection and Ultra Short Thru Interactive Projectors. This facility will enable the faculty & students to use the IT resources effectively and smoothly integrate with student portal. Smart classrooms enhance the overall student learning experience.
4. Printing & Photocopying Center
SUC has two heavy-duty photocopiers and printers to serve students in taking photocopies, color printing and color scanning all study material that is required for enhancing their learning outcome.
- Software Centre
Software center is controlled by the Computing Department which is responsible for developing in house software as per the requirements of various Academic and Academic Support Services departments of the SUC. They also take care of portal services of the SUC. It also oversees all the software development activities outsourced to external consultants.
- Audit of Website, Portal & FAQs
The Computing Department audit the website, portal & FAQs on monthly basis in order to provide active web & portal services to the users of SUC including academic & academic support services to display information to the SUC community.
- Technical Services
The Computing Department assesses the requirements of academic and academic support services to serve the needs of faculty, staff & student and provides updated resources at regular intervals facilitate them for improving the IT services to the users.
- Internet Services
The internet facilities are provided to faculty, staff & students to enable them to communicate at regular intervals. The internet network is connected with 500 Mbps fiber optics internet connections to provide adequate speed for enabling access to internet services throughout the campus. The internet facility is provided free of cost to its users 24x7, which enables the students to get global information from a worldwide network. In addition to this a cloud based mail server Office 365 that offers mail services is extended to the stakeholders to facilitate for internal and external communications.
- SUC Email Account (Office 365)
- Students Email Accounts
Every student enrolled in SUC should use their personal id for official communication at the time enrollment, however student can update every month if they are changing their email id visiting the skyline portal to update the email id.
- SUC Staff Telephone Landline & Mobile Connection
The Computing Department provides each faculty and staff member with a telephone connection with an extension number linked to the PABX System. The zero-dial facility is provided to the Dean, Registrar, HOA-SOB, HOA-SIT, HODs and all marketing staff. This facility can be extended to other staff/faculty members on a need basis and upon approval by Dean. The computing department provides official mobile connection to all marketing department staff, head computing, account assistant, head sports, executive corporate affairs & PRO. However, this facility can be extended to other members on a need basis and upon approval by Dean. The mobile connectivity is provided to select staff members and HODs on a monthly slab basis as approved by Dean. This facility is provided to the members to enable them to develop business and facilitate to developing corporate relation even during non-working hours.
- SUC Staff Walkie-Talkie
The Computing Department provides Walkie-Talkie to all support staff, marketing staff & HODs to facilitate them to interact for increasing the coordination and operational efficiency. This facility can be extended to other staff/faculty members on a need basis and upon approval by Dean.
- Networking & Intranet Services
The Computing Centre network is powered by high-speed fiber backbone. On this backbone a File-Server is connected, which enables the faculty &students to post their study materials on internal server and store their important data and files in safe place.
- LMS Portal Services
Students are given access to the portal services which enables them to get information about their attendance, grades, online appointment, registering online suggestions & complaints, HR services. Students can download CDP & study materials, Sharable Content Object Reference Model (SCORM), online quizzes, access online e-database/e-books, online request system, online department feedback to track student progression, class schedule, advising, courses enrolled for & results etc., and the students are issued individual username and passwords for using this facility.
SUC encourages its faculty to share all study material on the SUC Portal to facilitate student learning. SUC requires its entire stakeholder to respect the legal right to intellectual and creative property in all media. All SUC faculties will ensure that student material uploaded confirms with prevailing Intellectual Property Right law of UAE. Faculties will indemnify SUC Management against any Copyright Infringement that arises out of material they have uploaded.
- Timings & Access to Computing Labs
The Computer labs are available for students from 0930 hrs. to 1330 hrs. and from 1700 hrs. to 2210 hrs. on working days. The Computer labs are available for access from 0900 hrs. to 1800 hrs. on Friday and from 0900 hrs. to 1900 hrs. on Saturday.
- Turnitin Plagiarism Account
Students are given access to the Turnitin portal services which enables them to check the plagiarism before submitting the assignment, projects, case study and other as per subject and faculty allocated the task.
- LMS Mobile Apps
Students are given access to the LMS Mobile Apps in both the platform (Android & iOS) which enables them to get information about their attendance, grades, online appointment, registering online, suggestions & complaints, Students can download CDP & study materials, assignment, SCORM, online quizzes, access online e-database/e-books, online request system, online department feedback to track student progression, class schedule, advising, courses enrolled for & results etc., and the students are issued individual username and passwords for using this facility.
Guideline on SUC Network Usage with Student Owned Devices
A. Acceptable Devices
Students may access the student wireless network with any device with Wi-Fi (802.11 b/g) connectivity. Students may only access the network with devices that are their own personal property.
B. Content Filtered
Access through Cyberoam (as per SUC’s Internet Access Policy) to the Internet will be provided for student owned devices.
C. Personal Responsibility
The SUC assumes no responsibility for the loss of, theft of or damage to any personal devices that a student connects to the student wireless network through Wi-Fi, wired or any information on that devices.
Students shall not impair the security of the SUC network. This expectation includes but is not limited to:
i. Students are expected to maintain up to date antivirus and antispyware protection on all devices that are connected to the SUC student wireless network. Devices without up to date security programs may be denied access to the network of SUC.
ii. Students are expected to safeguard all network passwords. Students should not share network passwords with others and should change passwords on regular basis. Students are expected to notify to Computing Department immediately if they believe their student account has been compromised.
iii. Students are expected to log onto the student wireless network only with their account and not to allow others to use their account.
E. Inappropriate Use
The SUC network is a shared network where all users are obliged to use the resource responsibly. Students are provided access to the SUC student wireless network through their personal devices primarily for educational purposes only. Incidental personal use of the network is acceptable, but students should not use the network for personal activities that consume significant network bandwidth or for activities that violate SUC policy or UAE law. These include but are not limited to:
i. Students are allowed to use only approved online academic/business games through SUC network.
ii. Downloading software, music, movies or other content is in violation of licensing requirements, copyright or other intellectual property rights.
iii. Downloading, viewing or sharing inappropriate content, including pornographic, defamatory or otherwise offensive material.
iv. Conducting for-profit business.
v. Using hacking tools on the network or intentionally introducing malicious code into the SUC’s network.
vi. Conducting any activity that is in violation of SUC policy or UAE law.
vii. Using any software or proxy service to obscure either the student’s IP address or the sites that the student visits. Disabling, bypassing, or attempting to disable or bypass any system monitoring, filtering or other security measures.
viii. Accessing or attempting to access material or systems on the network that the student is not authorized to access.
F. No Expectation of Privacy
The SUC can and does monitor internet access and activity on the SUC’s network, including but not limited to sites visited, content viewed and email sent and received. The SUC may examine a student’s personal device and search its contents if there is a reason to believe that SUC policies, regulations, or guidelines regarding access to the network or use of the device have been violated.
G. Disruptive Activity
Students should not intentionally interfere with the performance of the student wireless network and the SUC’s overall network.
H. Unauthorized Networks
Students may not create unauthorized wireless networks to access SUC’s student wireless network. This includes establishing wireless access points, wireless routers and open networks on personal devices.
i. Unauthorized copying computer program(s) from the SUC Computer System is prohibited.
I. Consequences of Inappropriate Use
Students who misuse SUC’s student wireless network will be subject to discipline which may include loss of access to student wireless or all internet access and/or other appropriate disciplinary or legal action in accordance with the SUC Policy.
What are the facilities provided by the Computing department?
The Computing Department is responsible for providing technological services in the form of hardware, software & web services to the faculty, staff and student for creating an IT enabled learning environment. Following are the facilities and services provided by the Computing Department:
- Computer Labs
- Audio-Visual Equipment In Class Room
- Printing & Photocopying Center
What are the Services provided by the Computing department?
The Computing Department provides the following services:
- Software Centre
- Management of Website
- Technical Services
- Internet Services
- 3D Printing & Modeling
- Portal Services
- Turnitin Plagiarism Account
- Student Owned Technology Policy
- Students Email Accounts
What is computer and network usage policy?
The purpose of the computer and network usage policy is to plan, implement & maintain IT infrastructure to support the academic and academic support service departments in providing teaching, learning, research and departments to extend services to the SUC community. This usage policy codifies what is considered appropriate usage of computers and networks within SUC and determines the rights and responsibility of the users and the Computing Department.
- Regulations for using Information Resources
- Modification or Removal of IT Equipment
- Access and Use of Other's ID
- Reporting Problems
- De-activation of Cyberoam ID
- Smart Classroom
What is internet and Wi-Fi policy?
As per this policy faculty, staff and students of the SUC are provided with User ID and password which enables them to access computer resources. For the academic use internet resources are made available to students to support their studies. It is inappropriate for students to use these resources for personal gains. For the authorized access faculty, staff and students are provided with the computer resources. All computers (PC's and Notebooks) in the SUC are interlinked with the Ethernet and / or Wireless Local Area Network (WLAN). The SUC Internet service is accessed via a Cyberoam Firewall. Lastly internet facility is provided to the students only for educational purpose. The following policy require strict adherence. Any infraction thereof could result in disciplinary action as per SUC policy & such users will be debarred from use of the information technology services of SUC. Unacceptable conduct includes the following and liable for disciplinary action.
What is policy on security system & RFID?The SUC computing services is well secured with the help of server management, CCTV cameras (maximum 15 days backup of all the cameras), and firewalls & anti viruses and is updated on regular intervals. All faculty, staff members of SUC, RFID Tag is placed in the car so as to give them access to the university. For student only 2 RFID Tag will be issued if a student need more than 2 Tag he/she has to pay for it in the Finance Department. The issuing authority of the RFID Tag is Administration & Examination Department.
What is the policy on innovation lab usage?1. Members and Students will be only permitted in innovation lab either in presence of faculty member or innovation Club In-charge.
2. It is mandatory for all users to sign usage register kept at the Innovation Lab. 3. All resources of innovation lab is for academic and individual usage only. No one is allowed to use innovation lab resources for commercial purpose. 4. Innovation Lab timings will be as per university standard timings. Any usage after the university official timings will require specific permission. 5. User will be responsible for any loss or damage to the facility or resources and agreed to pay for the damages. 6. All users will use these facilities as per standard SUC IT FAIR USAGE policy. Usage of computer, software and internet is governed by SUC IT Policy.
What is the policy on Tab?The IT department will finalize the Tab with the consultation with the Library Department one month before the start of the Semester/Quarter. IT will receive the order, check the quality of the Tab and hand over the same to the Library. There after library Dept. will download the necessary applications for using the E-books. Library will issue the Tab to the students and get the undertaking signed, as per the Annexure.
Students are required to check the Tab & the accessories before signing the Undertaking. SUC provides Tab to the students at free of cost to enhance their learning. However, University does not hold responsibility for any issue or problem arises out the devise usage. It is the responsibility of the students to keep the Tab in good condition, and if any damage caused to the tab, University will not be responsible to fix the fault. University may facilitate for any repair/replacement with charges. IT Dept will arrange for training program for students and Faculty for the significance usage of Tabs.
What is student owned technology policy?The Computing Department provides information technology resources at SUC to the students such as portal services and email services. SUC student can use their personal devices like Laptop, iPad, iPhone, Kindle etc. in the SUC campus as per following guide lines.
- The SUC will provide assistance to on‐campus students connecting personal computers to the SUC campus network.
- The SUC will not install operating systems or application software on student systems other than that required to gain access to SUC's networks.
- SUC does not take the responsibility of repairing any student‐owned equipment, software, or operating system files.
- Students are responsible for keeping personal computers virus‐free. Students who are knowingly or unknowingly propagating viruses on the SUC network will be disconnected from the network.
- Student should not use the external storage media such as USB/CD/DVD/Pen Drive etc. on the SUC network without the approval of concerned faculty member, staff or Computing Department.
- Student should not use SUC printing resources from their personal devices such Laptop, iPhone, iPad, Blackberry etc. without approval of Computing Department.
Guideline on SUC Network Usage with Student Owned Devices
- Acceptable Devices
- Students may access the student wireless network with any device with Wi-Fi (802.11 b/g) connectivity. Students may only access the network with devices that are their own personal property.
- Content Filtered
- Access through Cyberoam (as per SUC's Internet Access Policy) to the Internet will be provided for student owned devices.
- Personal Responsibility
- The SUC assumes no responsibility for the loss of, theft of or damage to any personal devices that a student connects to the student wireless network through Wi-Fi, wired or any information on that devices.
- Students shall not impair the security of the SUC network. This expectation includes but is not limited to:Security
- Students are expected to maintain up to date antivirus and antispyware protection on all devices that are connected to the SUC student wireless network. Devices without up to date security programs may be denied access to the network of SUC.
- Students are expected to safeguard all network passwords. Students should not share network passwords with others and should change passwords every fortnightly. Students are expected to notify to Computing Department immediately if they believe their student account has been compromised.
- Students are expected to log onto the student wireless network only with their account and not to allow others to use their account.
What is the policy on SharePoint portal?This policy relates to SharePoint portal usage. The SharePoint Management System is currently based on Microsoft Technology a web‐based Portal Platform and is intended to be used to enhance the student, staff & faculty learning experience. u
What are the rules and regulations to be observed during the use of IT resources?Following rules and regulations must be observed during the use of IT resources.
- All SUC IT resources should be used exclusively for the benefit of SUC community to create an environment of learning and speed of services.
- IT resources should not be used for consultancy or commercial projects, unless a prior permission has been obtained from the Dean.
- All the users should strictly abide by the below specified guidelines
- Do not allow his/her id & password to be used by anyone other than Computing Department staff.
- Do not damage any of the equipment.
- Do not download and store culturally undesired/unwanted files in the system.
- Do not modify the configuration of equipment, until the permission of Computing Department staff is obtained.
- Do not bring any pirated software and install on any of the workstations in the computer lab.
- Do not hack any site, as this may cause a framing of criminal case against him/her.
- Do not download and install/copy any program from Internet.
- Faculty, staff and student must use SUC email, portal account for academic purpose only.
- Do not reveal their user name and passwords to other users.
- Do not jeopardize the work of any other member or the computing network.
- Do not modify the network configuration, until the permission of Computing Department staff is obtained.
- The members must abide by the licensing regulations of the software provider regarding use of the software and payment for it.
- The members should take permission prior to downloading and installing any software from internet. This includes software such as messaging, chat software, etc.
- Do not damage any of the equipment.
- Do not bring any eatables or drinks inside the reprographic center.
- Students need to obtain coupons to get any photo copies and print outs.
- More than 15 pages of a particular book/journal are not allowed.
- Students will be provided printing services on first come first serve basis.
- Do not use mobile phones inside the classroom & computer lab.
- The students must comply with the instructions from a member of Computing Department staff.
- No eatables are allowed inside the computer lab.
- Uses of mobile phones / smoking are strictly prohibited in computer lab.
- Deliberate damage to, or loss of, materials, equipment or furniture is a breach of these regulations, will brought to the notice of dean. Under such circumstances the student may be required to pay for any damage to the property he/she has caused then they should compensate the SUC for any loss it may have suffered
What are the rules and regulations to be observed during the use of portal resources?Following rules and regulations must be observed during the use of portal resources.
- Students are given access to the portal services which enables them to get information about their attendance, grades, online appointment, registering online suggestions & complaints, HR services. Students can download CDP & study materials, access online e-database/e-books, online request system, online department feedback to track student progression, class schedule, advising, courses enrolled for & results etc., and the students are issued individual username and passwords for using this facility.
- Access and Use of Other's ID - All users must use only their personal id and passwords. Any unauthorized means of accessing SUC's computers, networks or other information technology resources is liable for disciplinary action.
- Users are requested to avoid misuse of personal email id, portal, class room & ERP id. The users are advised to change their password at regular intervals. If the user are not changing the password within 30 days the system will force the user to change the password (Password must be minimum nine characters with first letter capital followed by any four alphabetic and numeric characters each).
- SUC resources are deployed, configured, and operated to serve it's user community. It is important that all users are aware of and abide by SUC IT Usage Policies. Failure to do so may result in suspension or cancellation of the portal id & its allocation and closure of all associated 'logins'.
- Users must maintain the security of SUC systems and resources
- Portal Login identifiers belong to a specific individual and must not be shared under any circumstances; login identifier passwords must never be revealed to others, An individual user is allowed only one login identifier.
- SUC staff has documented the purpose and proper use of resources and services via a series of user guides and other web-based documents available on the SUC website & SUC User Portal. Users assume the responsibility for becoming familiar with this documentation, particularly relating to issues such as adherence to resource limits, understanding the purpose and proper use of Portal Services, Study Material and proper use of SUC facilities. Access to several SUC portal and virtual resources are accomplished via portal services that is dedicated to this purpose. In addition to gaining access via the "Portal Access".
- SUC users are encouraged to request assistance from SUC staff when necessary. All requests for support must be submitted through the IT Helpdesk. Exceptions to this policy will be handled on a case by case basis. SUC support staff will provide advice to users regarding the proper use of SUC resources.
- Information regarding important SUC activities, including system availability and upgrades, SUC training (FPD & SDP). SUC Portal User Information can be accessed through the SUC portal, http://www.skylineuniversity.ac.ae