IRQAOA Department

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​IR AND QA OFFICE



The Institutional Research, Quality Assurance, Outreach & Accreditation (IRQAOA) department ensures achieving quality and standards as envisaged in the SUC’s Vision and Mission. It also strives to provide quality services in academic and academic support services in SUC and evaluate best practices of National and international academic institutions. This department works towards meeting the guidelines/standards/accreditation requirements provided by MOE and International accreditation agencies. The roles of IRQAOA department are detailed in the following sections.


The Institutional Research (IR) Unit is responsible for planning, designing data collection instruments, gathering, compiling, analyzing and disseminating information to Operational Executives and Strategic Decision makers. Major role of IR unit is to measure, analyze and report findings that facilitate in gauging the level of Institutional Effectiveness (IE), Identifying gaps and making amendments in the process of Institutional Effectiveness. Results from the various institutional effectiveness tools are used to provide guidance in preparing and evaluating annual and strategic plan and disseminate inputs for academic, administrative and operational decision makers. Institutional Research unit use existing databases and gathers additional data as warranted to determine the future course of actions in achieving the Vision and Mission of SUC. The Institutional Research unit also supports in the performance evaluation of all employee.


The Quality Assurance (QA) Unit, review various feedbacks and IE reports for each academic year. The findings and suggestions on the feedbacks are disseminated to all Heads of the units after approval from the Executive Council for necessary decisions and actions to improve academic and academic support services. The Quality Assurance unit designs appropriate methodologies for meeting the Quality standards of the Institution in Academics and Academic Support Services to increase the effectiveness and efficiency of the institution.

The QA unit is responsible for providing guidelines for the implementation of policies and procedures during the academic year. QA conducts regular audits of academic and academic support services to ensure the adherence of policy and procedures for the improvements in the overall institutional quality standards. It also helps in preparing, implementing and evaluating the Strategic Plan. It also oversees the planning and closing of units, updates policies & procedures and goal setting process. The QA unit also conducts developmental activities for faculty and staff members at regular intervals so as to enhance the overall institutional academic and academic support services. QA coordinates with departments for regular registration of risk incidents and their timely submissions for review by the Risk Management Committee.


The Outreach and accreditation (OA) unit, facilitates the institution for obtaining renowned international accreditations such as AACSB and ABET for the academic programs offered by School of Business and School of IT respectively.

The department identifies national and international institutions to collaborate for Benchmarking and to enable mutual exchange of best practices followed in both institutions.


  1. To evaluate the Institutional Effectiveness through auditing the academic and academic support service processes.
  2. To be a center for collection, compilation and analysis of data
  3. To develop IE & feedback tools and evaluate the institutional performance accordingly in an academic year
  4. To maintain national accreditation standards along with classification framework
  5. To facilitate the institution in obtaining international accreditations, ratings and rankings
  6. To identify national and international institutions and coordinate for best practices and Benchmarking
  7. To provide inputs for strategic plan review
  8. To facilitate the FES, SES, AAC, EC and BOG evaluation system
  9. To develop and maintain quality standards in the institution
  10. To coordinate submission and review of institutional planning, closing, reports and documents
  11. To coordinate review of the Institutional Effectiveness System
  12. To coordinate and ensure timely registration of risk incidents by all units



1. Planning and Decision Support

Institutional Research unit identifies the data requirements, plan and develops assessment tools helpful in gathering appropriate information for increasing institutional effectiveness. IRO compiles, analyzes and disseminates information for decision making in the process of institutional effectiveness. It provides inputs for preparing and evaluating Strategic Plan, annual and semester plans.

2. Feedback Survey

Conducting various surveys that helps in assessing the status and requirements of SUC among the stakeholders is a major responsibility of the Institutional Research Unit. Student, staff, graduate and employer perceptions and opinions are imperative in determining the future directions of SUC. Therefore, IRO reviews, develops, plans and implements appropriate survey tools and analyzes and disseminates the results for appropriate action.

3. National and International Accreditation

IR Unit is responsible for the process of national and international accreditation process by coordinating and collecting necessary institutional data & documents required for local as well as international accreditation.

Facilitating the Performance Evaluation System

The IR unit helps in developing the tools for performance evaluation systems of evaluating Board of Governors, Executive Council Members, Academic Affair Council, Faculty and Staff. It collects and analyzes information on various stake holders and evaluates their performance through a predefined evaluation systems and forwards the evaluation results to decision makers.


1. Quality Enhancement

SUC is committed to excellence in all aspects of academics and academic support service departments as envisioned in the vision statement. The Quality Assurance unit ensures there is continuous enhancement of the institutional goals in meeting the specified standards and requirements across all areas of Academics and Academic Support Services.

2. Developing Institutional Policies

QA unit is responsible for preparing, amending, ensuring compliance and evaluating the policy and procedures of SUC.

3. Quality Auditing

The IRQAOA Department coordinates with Quality Assurance and Risk Management Committee for conducting audit of Academic and Academic Support Services. The audit of Academics includes audit of curriculum and CDDs at the start of every academic year and review of course files, course reports, CDP upload, CDP implementation, Quality check of question papers, etc. every semester. The QARMC nominates a team of subject experts in coordination with H-IRQAOA and Vice Chancellor who shall be responsible for the audit of course files.  The audit of academic support services includes audit of start of AY preparations, start of semester preparations, semester closing audits, audit of uploads on website, portal and ERP, etc.

An audit report with gaps identified and recommended actions is prepared and sent to concerned units for implementation of necessary actions to close the gaps identified during the audit.

4. Risk Management

Quality Assurance Unit reviews the information on risk incidents updated by departments in their monthly report and submits it to the Quality Assurance and Risk Management Committee Chair who shall review the risks reported, analyze them and submit to Vice Chancellor for recommendation of actions and decision-making.

5. Ensuring compliance with accreditation standards

The Quality Assurance Unit keeps track of all the latest updates in the MOE standards and reviews its impact on the institutional policy and procedures. It is the responsibility of the Quality Assurance Unit all the necessary amendments as per the latest updates are reflected in the appropriate policies. It ensures that all the important documents of the Institution are amended as per the changes in the standards set by the MOE.


1.International accreditation

The IRQAOA department facilitates the institution in obtaining recognized international accreditations for its various programs such as AACSB and ABET. The department also identifies recognized global ranking agencies for achieving ranking of the institution to enhance its brand image. Some of the ranking agencies currently identified include QS, Time Higher Education, Shanghai, etc.

2. Benchmarking

Benchmarking in higher education is an important tool of setting higher goals and achieving them through defining specific academic processes and procedures. SUC benchmark its Key Performance Indicators and processes with institutions both inside and outside the UAE for the purpose of improving its process, programs and operations of the institution.  SUC enters into Memorandum of understanding with institutions at the UAE and international level to make the benchmarking process more realistic and useful.

Apart from external benchmarking, SUC processes also includes internal benchmarking wherein every academic & academic support service unit at SUC has predefined the key performance indicators and that are to be achieved as per benchmark which is developed based on the previous year’s performance. The IR and QA Unit reviews the benchmark set by different units and guides them on updating the same during the planning review of all units. SUC has also adopted standardizing CDPs (Syllabus), nature of assessment tools, quality check of question papers to meet learning outcomes, program learning outcomes linked with the skills and competencies desirable by the industry at the academic level.

3. Best practices

SUC policy and procedures are prepared based on the guidelines provided by UAE Ministry of Education 2019 standards and taking in consideration some of the best practices followed at a similar to SUC level of higher education institution inside and outside of UAE the region. SUC reviews its policy and procedure manuals before the start of the academic year and incorporates the necessary changes for the coming year.  Yearly reviews are carried out at the end of the spring semester to identify status of current practices followed at SUC and to align with the requirement of MOE.

4. Facilitate data for awards, ranking and listing

The Quality Assurance Unit provides data to other departments which are working towards achievement of renowned awards, and listing of SUC at national and international levels. The department helps in preparing documents, evaluating and developing application forms and equivalencies for Programs.


  • What Quality Assurance means for SUC?

    Quality Assurance at SUC aims to achieve high quality standards through formulation and review of academic and departmental policies and procedures for fulfilling the University's vision and mission. Quality Assurance also benchmarks its standards with the international standard colleges. Quality assurance of SUC systematically evaluates the effectiveness of all aspects of its operations and academic programs.
  • Has the University strategized plans for future sustainability?

    Yes, the University has developed a strategic plan which has specific long-term directions in line with the vision, mission and purposes of the University.
  • What is the long term and short term plan of the University?

     The long term plan is the Strategic Plan which is developed for a five year period with specific long-term directions in line with the University's Vision, Mission and goals and it focuses on the growth and development of academic and academic support services.

    The Short term plan is developed by dividing Strategic Plan into annual plans with specific goals and objectives defined for each operational department.

  • How is the quality review conducted at SUC?

    The Quality Review includes evaluation of the academic and academic support services outcomes on semester and annual basis.
  • How does the University measures efficacy of the course delivery?

    The University has designated a Teaching Effectiveness Committee which is responsible for evaluating the courses through course files submitted by the faculty members at the end of each semester.
  • Is the University accredited Nationally?

    SUC is approved nationally by the Ministry of Education –Commission for Academic Accreditation (MOE-CAA) in UAE.
  • Which standards are followed for maintaining the accreditation of the University?

    The Standards for Licensure and Accreditation (2019), referred to as the Standards, published by the Commission for Academic Accreditation of the Ministry of Higher Education, UAE.
  • Whenever curriculum is reviewed, how the industry is involved in assuring the relevance of changes in the curriculum?

    Industry Experts input and comments are obtained towards improving the content of the course and its delivery during each program review.
  • Which system is in place to ensure continuous enhancement of the University College?

     The University has an Institutional effectiveness system which is an ongoing, integrated and systematic set of processes that includes planning, evaluation and measurement of academic and academic support services carried out during an academic year.
  • What is the mode of data collection of the University for decision making?

     SUC has a well-defined system of data collection which includes Enterprise Resource Planning System for collecting students, faculty and staff data and online feedback systems for collecting the feedbacks from stakeholders of SUC.
  • Which type of data is used in the decision making process?

    SUC uses primary data in the form of surveys, student, faculty and staff records and secondary data in the form market intelligence reports etc.
  • How is the University's efficiency measured? (Institutional Effectiveness)

    The University's efficiency is measured using the assessment tools called as Institutional Effectiveness system.
  • Who is responsible for the implementation of the efficiency system?

    The University designates members for each Institutional Effectiveness Committee which includes both academic and academic support staff members. These members will be responsible for the complete implementation of the Institutional Effectiveness system.
  • Is there any system in place to ensure that the programs offered by the University are current and competent enough to fulfill the industry requirement?

    The University designates a committee for reviewing all its program as part of the Institutional Effectiveness System. The Committee ensures that all programs are reviewed regularly and updated to meet the current industry requirements.
  • How does the University benchmark its services? (Benchmarking - Academic, IE Tools,)

    In SUC, the need for benchmarking is visualized with respect to diversity of student community and teaching community, the National Qualification framework of UAE, the industry requirement and international placements. Currently SUC has adopted standardizing CDPs, nature of assessment tools, quality check of question papers to meet learning outcomes, program learning outcomes linked with the skills and competencies desirable by the industry.
  • Is benchmarking done at unit level as well? (Academic Support services Benchmarking)

    Yes. In order to set higher goals and improve quality of services, SUC adopts the process of benchmarking performances of all its units.
  • How does the institution plan its operation?

    The basis of the institution's plan is the Academic calendar which includes the commencement and end of an academic year, commencement and end of a semester, academic activities, co-curricular and extra-curricular events, examination dates, reviews, vacations and inter-semester breaks. It acts as a guideline for all the departments, faculty, staff and students to plan out their activities and execute as per the calendar.
  • How can I provide my feedback on the teaching effectiveness of faculty members? (Faculty feedback)

    Feedback about a faculty can be provided by completing the Student Academic Feedback Form which is made available on the student portal at the end of every semester.
  • How do I provide my feedback on the various activities conducted by the University in which I participate? (Feedback on events, sports, guest lectures, etc)

    There are feedback forms available to provide inputs on the various events and activities conducted by the University. These feedback forms are given to the students for providing inputs post completion of the event or activity.
  • How do I provide my feedback on the various services provided by the University?

    Students can provide their feedback on various services provide by the University by completing the Academic Support Services Feedback form which is made available on the student portal towards the end of every Spring semester.
  • Is there any eligibility criterion for providing feedback on the University services or activities? (Attendance)

    Yes. In order to be eligible for providing feedback on a faculty or a course, student must have at least 60% attendance in the class. In order to be eligible for providing feedback on a faculty or a course, student must have at least 60% of attendance in the class. For all other feedbacks, only participating students are eligible to provide their feedback.
  • Where can I get information on programs and courses offered?

    The catalog provided by the University has complete information on programs offered and course covered under each Program. In addition, you can even find this information on SUC Website.
  • What are the ways of disseminating information to students based on their feedback?

    The actions taken by the University based on the feedback provided by the students are conveyed to all the Class Representatives in a meeting who in turn will pass on this information to all the students.

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