​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​IR and QA Office

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​IR AND QA OFFICE



The Institutional Research and Quality Assurance (IR&QA) Office is a vital unit in achieving SUC’s quality standards envisaged in the Vision and Mission. It also strives to provide quality services in academic and academic support services in SUC and evaluate best practices of National and international academic institutions in the region and the world over.  This office works towards meeting the guidelines/standards/accreditation requirements provided by MOE and International accrediting agencies. The roles of IR & QA Office are detailed in the following sections.

The Institutional Research Unit is responsible for planning, designing data collection instruments, gathering, compiling, analyzing and disseminating information to Operational Executives and Strategic Decision makers. Institutional research office’s major role is to measure, analyze and report findings that facilitate in gauging the level of Institutional Effectiveness (IE), Identifying gaps and making amendments in the process of Institutional Effectiveness. Results from the various institutional effectiveness tools are used to provide guidance in preparing and evaluating annual and strategic plan and disseminate inputs for academic and administrative operative decision makers. Institutional Research office uses existing databases and gathers additional data as warranted to determine the future course of actions in achieving the Vision and Mission of SUC. The Institutional Research Office also supports in the performance evaluation of all employee.


The Quality Assurance Unit reviews various feedbacks and IE reports for each academic year. The findings and suggestions are disseminated to all Head of the units after approval from the Executive Council for necessary actions and decisions to improve academic and academic support services. The Quality Assurance office designs appropriate methodologies for meeting the Quality standards of the Institution in Academics and Academic Support Services to increase the effectiveness and efficiency of the institution.

The QA office is responsible for providing guidelines for the implementation of policy procedures during the academic year. QA conducts regular audits of academic and academic support services to ensure the adherence of policy and procedures for the improvements in the overall institutional quality standards. It also helps in preparing, implementing and evaluating the Strategic Plan. It also oversees the planning and closing of units, updates policies & procedures and goal setting process.

The QA Office conducts developmental activities for faculty and staff members at regular intervals so as to enhance the overall institutional academic and academic support services.


i. To be a center for collection, compilation and analysis of data
ii. To develop IE & feedback tools and evaluate the institutional performance accordingly in an academic year
iii. To maintain accreditation standards locally and internationally
iv. To provide inputs for strategic plan review
v. To facilitate the FES, SES, AAC, EC and BOG evaluation system
vi. To develop and maintain quality standards in the institution
vii. To coordinate submission and review of institutional planning, closing, reports and documents
viii. To coordinate review of the Institutional Effectiveness System
ix. To evaluate the Institutional Effectiveness through auditing the academic and academic support service processes.


1. Planning and Decision Support
Institutional Research Office (IRO) identifies the data requirements, plan and develops assessment tools helpful in gathering appropriate information for increasing institutional effectiveness. IRO compiles, analyzes and disseminates information for decision making in the process of institutional effectiveness. It provides inputs for preparing and evaluating Strategic Plan, annual and semester plans.

2. Feedback Survey
Conducting various surveys that helps in assessing the status and requirements of SUC among the stakeholders is a major responsibility of the Institutional Research Office. Student, staff, graduate and employer perceptions and opinions are imperative in determining the future directions of SUC. Therefore, IRO reviews, develops, plans and implements appropriate survey tools and analyzes and disseminates the results for appropriate action.

3. Accreditation Planning
IR Office is responsible for the process of national and international accreditation process by providing all the institutional data required for application review.

4. Facilitating the Performance Evaluation System
The IR office helps in developing the tools for performance evaluation systems of evaluating Board of Governors, Executive Council Members, Academic Affair Council, Faculty and Staff. It collects and analyzes information on various stake holders and evaluates their performance through a predefined evaluation systems and forwards the evaluation results to decision makers


1. Quality Enhancement
SUC is committed to excellence in all aspects of academics and academic support service departments as envisioned in the vision statement. The Quality Assurance Office ensures there is continuous enhancement of the institutional goals in meeting the specified standards and requirements across all areas of Academics and Academic Support Services.
2. Developing Institutional Policies
QA office is responsible for preparing, amending, ensuring compliance and evaluating the policy and procedures of SUC.

3. Quality Auditing
The quality enhancement is ensured by auditing and reviewing the various institutional activities with respect to adherence to the planned processes and procedures. This review will help in appropriate decision making by the AAC, Vice chancellor, Executive Council and Board of Governors. QA office prepares a plan for the audit of various sections in coordination with the Quality Assurance and Risk Management Committee. The Quality Assurance & Risk Management Committee Chair (QARMC-Chair) is responsible for carrying out the necessary audits as per the plan. The QARMC-Chair develops prepares a report with the audit findings which includes any gaps that are identified during the audit process and recommends corrective actions. The audit report is submitted to QA Office who shall disseminate the audit report to concerned department for necessary action. The concerned units are required to update the QARMC Chair on the implementation status of actions and closing of gaps at the time of next audit. The QARMC shall review the status of gaps and suggested actions during next audit and update review comments in the audit report.

4. Ensuring compliance with accreditation standards
The Quality Assurance Office keeps track of all the latest updates in the MOE standards and reviews its impact on the institutional policy and procedures. It is the responsibility of the Quality Assurance Office all the necessary amendments as per the latest updates are reflected in the appropriate policies. It ensures that all the important documents of the Institution are amended as per the changes in the standards set by the MOE.

5. Enhancing Institutional credibility

a. Benchmarking
Benchmarking in higher education is an important tool of setting higher goals and achieving them through defining specific academic processes and procedures. In SUC, the need for benchmarking is visualized with respect to diversity of student community and teaching community, the National Qualification framework of UAE, the industry requirement and international placements. Every academic and academic support service unit at SUC has predefined the key performance indicators and that are to be achieved as per benchmark which is developed based on the previous year’s performance and practices in an educational institution appropriate for benchmarking The Quality Assurance Office reviews the benchmark set by different units and guides them on updating the same during the planning review of all units. SUC has also adopted standardizing CDPs, nature of assessment tools, quality check of question papers to meet learning outcomes, program learning outcomes linked with the skills and competencies desirable by the industry.

b. Best practices
SUC policy and procedures are prepared based on the guidelines provided by UAE Ministry of Education 2011 standards and best practices followed at renowned higher education institutions in the region and at the global level. SUC reviews its policy and procedure manuals before the start of the academic year and incorporates the necessary changes for the coming year. Yearly reviews are carried out at the end of the spring semester to identify status of current practices followed at SUC and to align with the requirement of MOE. The review also includes the comparison of SUC practices with the best practices followed at other leading institutions.

c. Facilitate data for accreditation, awards, ranking and listing
The Quality Assurance Office provides data to any Office that is working on accreditation, awards, ranking and listing at national and international levels. It helps in preparing documents, evaluating and developing application forms and equivalencies for Programs.


  • What Quality Assurance means for SUC?

    Quality Assurance at SUC aims to achieve high quality standards through formulation and review of academic and departmental policies and procedures for fulfilling the University's vision and mission. Quality Assurance also benchmarks its standards with the international standard colleges. Quality assurance of SUC systematically evaluates the effectiveness of all aspects of its operations and academic programs.
  • Has the University strategized plans for future sustainability?

    Yes, the University has developed a strategic plan which has specific long-term directions in line with the vision, mission and purposes of the University.
  • What is the long term and short term plan of the University?

     The long term plan is the Strategic Plan which is developed for a five year period with specific long-term directions in line with the University's Vision, Mission and goals and it focuses on the growth and development of academic and academic support services.

    The Short term plan is developed by dividing Strategic Plan into annual plans with specific goals and objectives defined for each operational department.

  • How is the quality review conducted at SUC?

    The Quality Review includes evaluation of the academic and academic support services outcomes on semester and annual basis.
  • How does the University measures efficacy of the course delivery?

    The University has designated a Teaching Effectiveness Committee which is responsible for evaluating the courses through course files submitted by the faculty members at the end of each semester.
  • Is the University locally accredited?

    SUC is approved locally by the Ministry of Education in UAE.
  • Which standards are followed for maintaining the accreditation of the University?

    The Standards for Licensure and Accreditation (2011), referred to as the Standards, published by the Commission for Academic Accreditation of the Ministry of Education, UAE. Click Here for more details.
  • Whenever curriculum is reviewed, how the industry is involved in assuring the relevance of changes in the curriculum?

    Industry Experts input and comments are obtained towards improving the content of the course and its delivery during each program review.
  • Which system is in place to ensure continuous enhancement of the University College?

     The University has an Institutional effectiveness system which is an ongoing, integrated and systematic set of processes that includes planning, evaluation and measurement of academic and academic support services carried out during an academic year.
  • What is the mode of data collection of the University for decision making?

     SUC has a well-defined system of data collection which includes Enterprise Resource Planning System for collecting students, faculty and staff data and online feedback systems for collecting the feedbacks from stakeholders of SUC.
  • Which type of data is used in the decision making process?

    SUC uses primary data in the form of surveys, student, faculty and staff records and secondary data in the form market intelligence reports etc.
  • How is the University's efficiency measured? (Institutional Effectiveness Tool)

    The University's efficiency is measured using the assessment tools called as Institutional Effectiveness tools.
  • Who is responsible for the implementation of the efficiency system?

    The University designates a committee for each Institutional Effectiveness Tool consisting of academic and academic support staff members which will be responsible for the complete implementation of the tool.
  • Is there any system in place to ensure that the programs offered by the University are current and competent enough to fulfill the industry requirement?

    The University has developed an institutional effectiveness tool called Program Review which is a process of periodical assessment of its Programs done by a pre-designated committee to review the currency, relevancy and competency of the courses in the curriculum to meet and fulfill the requirements of the industry and businesses.
  • How does the University benchmark its services? (Benchmarking - Academic, IE Tools,)

    In SUC, the need for benchmarking is visualized with respect to diversity of student community and teaching community, the National Qualification framework of UAE, the industry requirement and international placements. Currently SUC has adopted standardizing CDPs, nature of assessment tools, quality check of question papers to meet learning outcomes, program learning outcomes linked with the skills and competencies desirable by the industry.
  • Is benchmarking done at unit level as well? (Academic Support services Benchmarking)

    Yes. In order to set higher goals and improve quality of services, SUC adopts the process of benchmarking departmental performances.
  • How does the institution plan its operation?

    The basis of the institution's plan is the Academic calendar which includes the commencement and end of an academic year, commencement and end of a semester, academic activities, co-curricular and extra-curricular events, examination dates, reviews, vacations and inter-semester breaks. It acts as a guideline for all the departments, faculty, staff and students to plan out their activities and execute as per the calendar.
  • How can I provide my feedback on the teaching effectiveness of faculty members? (Faculty feedback)

    Feedback about a faculty can be provided by completing the Student Academic Feedback Form which is made available on the student portal before the end of every semester.
  • How do I provide my feedback on the various activities conducted by the University in which I participate? (Feedback on events, sports, guest lectures, etc)

    There are feedback forms available to provide inputs on the various events and activities conducted by the University. These feedback forms are given to the students for providing inputs post completion of the event or activity.
  • How do I provide my feedback on the various services provided by the University?

    Students can provide their feedback on various services provide by the University by completing the Academic Support Services Feedback form which is made available on the student portal towards the end of every Spring semester.
  • Is there any eligibility criterion for providing feedback on the University services or activities? (Attendance)

    Yes. In order to be eligible for providing feedback on a faculty or a course, student must have at least 60% attendance in the class. In order to be eligible for providing feedback on a faculty or a course, student must have at least 60% of attendance in the class. For all other feedbacks, only participating students are eligible to provide their feedback.
  • Where can I get information on programs and courses offered?

    The catalog provided by the University has complete information on programs offered and course covered under each Program. In addition, you can even find this information on the University Website.
  • What are the ways of disseminating information to students based on their feedback?

    The actions taken by the University based on the feedback provided by the students are conveyed to all the Class Representatives in a meeting who in turn will pass on this information to all the students.

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