Providing Quality to Customers

Book Name : Providing Quality to Customers

By by Institute of Leadership & Management

Sub Title : NA

Written by : by Institute of Leadership & Management

Subject Category : Economics

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about this book

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). Taylor and Francis; July 2007 ISBN 9781136370922 Read online, or download in secure PDF or secure EPUB format Title: Providing Quality to Customers Author: Institute of Leadership & Management Imprint: Routledge Subject categories Economics > Commerce Business > Human Resources & Personnel Management Business > Management Business and Commerce > Business > Marketing. Distribution of products Business > Nonprofit Organizations & Charities Professions and Applied Sciences ISBNs 0080914640 9780080464206 9780080914640 9781136370922 9781136370878 9781136370915 In The Press "The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen

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Related subjects

Economics - Commerce Business - Human Resources & Personnel Management Business - Management Business and Commerce - Business - Marketing. Distribution of products Business - Nonprofit Organizations & Charities Professions and Applied Sciences

ISBN

0080914640 - 9780080464206 - 9780080914640 - 9781136370922 - 9781136370878 - 9781136370915

In The Press:

"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen

Imprint

Routledge