OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge

Book Name : OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge

By by Sarah Pilbeam, Maureen Everett

Sub Title : NA

Written by : by Sarah Pilbeam, Maureen Everett

Subject Category : Economics

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about this book

This textbook offers full support to students in completing their Level 2 NVQ in Customer Service quickly and easily. All NVQ jargon and the NVQ process is covered in full, with clear explanations so students know exactly what they need to do. For each unit there is a simple explanation of the kind of evidence they need to provide and ideas about how they might generate this evidence in their own jobs. All the knowledge and understanding that make up the course are also covered, so students won't get stuck in the time between assessor visits. Written to the latest QCF standards by experienced external verifiers and covering the core units, the book includes plenty of Case Studies describing real-world Customer Service examples, Development Activities and Knowledge Tests. These will help students to progress in their knowledge and understanding so they can attain the best possible grades in the shortest possible time. Hodder Education; March 2012 ISBN 9781444151510 Read online, or download in secure PDF format Title: OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge Author: Sarah Pilbeam; Maureen Everett Imprint: Hodder Education Subject categories Economics > Commerce Business > Customer Service Business and Commerce > Business > Marketing. Distribution of products Professions and Applied Sciences Study Aids > Tests ISBNs 1444151517 9781444151503 9781444151510

About The authore

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Related subjects

Economics - Commerce Business - Customer Service Business and Commerce - Business - Marketing. Distribution of products Professions and Applied Sciences Study Aids - Tests

ISBN

1444151517 - 9781444151503 - 9781444151510

In The Press:

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Imprint

Hodder Education

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