Difficult Conversations

Book Name : Difficult Conversations_x000D_
How to Discuss What Matters Most

By by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher

Sub Title : How to Discuss What Matters Most

Written by : by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher

Subject Category : Business

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about this book

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition. Penguin Publishing Group; November 2010 ISBN 9781101496763 Read online, or download in secure EPUB format Title: Difficult Conversations Author: Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (other) Imprint: Penguin Books Subject categories Business > Decision-Making & Problem Solving Fiction Performing Arts > Film Psychology & Psychiatry > Psychotherapy > Group Psychology & Psychiatry > Interpersonal Relations Business > Management Science Reference Self-Help > Success ISBNs 9780143118442 9781101496763 In The Press “Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client’? It does.” —The New York Times “These talented communicators blend a daunting array of disciplines into highly readable and practical advice.” —Booklist “I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.” —Tom Peters “A user-friendly guide to mastering the talks we dread . . . a keeper.” —Fast Company “Emotional intelligence applied to life’s toughest moments.” —Daniel Goleman, bestselling author of Working with Emotional Intelligence “The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.” —Peter M. Senge, bestselling author of The Fifth Discipline “How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I’m sorry’? Start by picking up Difficult Conversations.” —Citizen “Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.” —Library Journal “Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.” —Publishers Weekly “The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.” —Harvard Negotiation Law Review “Examples more clear-headed and advice more precise than we’ve seen before.” —Dallas Morning News “Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.” —Southern Communication Journal About The Author Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts. Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Pengui

About The authore

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts. Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)

Related subjects

Business - Decision-Making & Problem Solving Fiction Performing Arts - Film Psychology & Psychiatry - Psychotherapy - Group Psychology & Psychiatry - Interpersonal Relations Business - Management Science Reference Self-Help - Success

ISBN

9780143118442 - 9781101496763

In The Press:

“Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client’? It does.” —The New York Times “These talented communicators blend a daunting array of disciplines into highly readable and practical advice.” —Booklist “I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.” —Tom Peters “A user-friendly guide to mastering the talks we dread . . . a keeper.” —Fast Company “Emotional intelligence applied to life’s toughest moments.” —Daniel Goleman, bestselling author of Working with Emotional Intelligence “The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.” —Peter M. Senge, bestselling author of The Fifth Discipline “How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I’m sorry’? Start by picking up Difficult Conversations.” —Citizen “Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.” —Library Journal “Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.” —Publishers Weekly “The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.” —Harvard Negotiation Law Review “Examples more clear-headed and advice more precise than we’ve seen before.” —Dallas Morning News “Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.” —Southern Communication Journal

Imprint

Penguin Books

 

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