Interpersonal Skills at Work

Book Name : Interpersonal Skills at Work

By by John Hayes

Sub Title : NA

Written by : by John Hayes

Subject Category : Academic Psychology & Psychiatry

Read online, or download PDF file

about this book

In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. Taylor and Francis; June 2002 ISBN 9781134587346 Read online, or download in secure PDF or secure EPUB format Title: Interpersonal Skills at Work Author: John Hayes Imprint: Routledge Subject categories Academic Psychology & Psychiatry > Applied Psychology Business and Commerce > Business Business > Business Communication Psychology & Psychiatry > Industrial & Organizational Psychology Psychology & Psychiatry > Interpersonal Relations Business > Management Business > Organizational Behavior Professions and Applied Sciences Social Science > Sociology ISBNs 0203465784 9780415227759 9780203465783 9781134587346 9781134587339 In The Press 'The book is a well-organised and comprehensive overview of the interpersonal skills essential for effective functioning in a business environment. It includes a wide range of practical suggestions, advice and exercises, yet grounds its discussions in widely embraced theoretical concepts and solid empirical data.' - Richard F. Rakos, Cleveland State University, USA

About The authore

NA

Related subjects

Academic Psychology & Psychiatry - Applied Psychology Business and Commerce - Business Business - Business Communication Psychology & Psychiatry - Industrial & Organizational Psychology Psychology & Psychiatry - Interpersonal Relations Business - Management Business - Organizational Behavior Professions and Applied Sciences Social Science - Sociology

ISBN

0203465784 - 9780415227759 - 9780203465783 - 9781134587346 - 9781134587339

In The Press:

'The book is a well-organised and comprehensive overview of the interpersonal skills essential for effective functioning in a business environment. It includes a wide range of practical suggestions, advice and exercises, yet grounds its discussions in widely embraced theoretical concepts and solid empirical data.' - Richard F. Rakos, Cleveland State University, USA

Imprint

Routledge

Featured Books

MAIN CAMPUS

NIGERIA OFFICE

Kano Office

KAZAKHSTAN OFFICE

  • Almaty, 98 Baitursynuv Street, Office 3, Kazakhstan
  • +7 727 292 08 58 / +7 727 351 50 50
  • alik@axis-edu.kz

MOROCCO OFFICE

KYRGYZSTAN OFFICE