The Southwest Airlines Way

Book Name : The Southwest Airlines Way

By by Jody Hoffer Gittell

Sub Title : NA

Written by : by Jody Hoffer Gittell

Subject Category : Academic Economics

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about this book

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry." --Gerard Arpey, CEO, American Airlines "Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times." --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliers McGraw-Hill Education; December 2002 ISBN 9780071428972 Read online, or download in secure PDF format Title: The Southwest Airlines Way Author: Jody Hoffer Gittell Imprint: McGraw-Hill Education Subject categories Academic Economics > Transportation and communications > Air transportation. Airlines Business > Corporate & Business History Hospitality Studies > Hospitality industry Business > Industries > Hospitality, Travel & Tourism Business > Human Resources & Personnel Management Business > Management Social Sciences Business > Training ISBNs 0071428976 9780071458276 9780071612050 9780071428972 About The Author Jody Hoffer Gittell is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers.

About The authore

Jody Hoffer Gittell is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers.

Related subjects

Academic Economics - Transportation and communications - Air transportation. Airlines Business - Corporate & Business History Hospitality Studies - Hospitality industry Business - Industries - Hospitality, Travel & Tourism Business - Human Resources & Personnel Management Business - Management Social Sciences Business - Training

ISBN

0071428976 - 9780071458276 - 9780071612050 - 9780071428972

In The Press:

NA

Imprint

McGraw-Hill Education

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