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Dr. Jalal Rajeh Hanaysha

Dr. Ghaza

Associate Professor

 
Dr. Jalal holds Master of Science (Management) from Universiti Utara Malaysia, and Doctor of Philosophy in Management (Marketing) from Universiti Utara Malaysia. During his Ph.D., he received a full scholarship from Universiti Utara Malaysia and two awards from the same university in 2012 and 2014 as the most active user of the Sultanah Bahiyah Library, UUM.
Dr. Jalal has more than eight years of work experience in business schools as an educator and researcher. He has teaching and research experience at leading business schools and universities in Malaysia, Palestine, and UAE. He also worked as a customer service representative after completing his undergraduate studies from 2008 to 2009 at Al-Rajeh Auto Trading Co.
Dr. Jalal has published more than 70 research articles in international journals and conferences. He also supervised several undergraduate and postgraduate students. Dr. Jalal received several awards for best research papers being presented at local and international conferences. His research interests include business management and marketing, in particular branding, consumer behavior, social media marketing, CSR, innovation and leadership, and human resource practices. 
  • Ab Shatar, W. N., Hanaysha, J. R., & Tahir, P. R. (2021). Determinants of cash waqf fund collection in Malaysian Islamic banking institutions: empirical insights from employees’ perspectives. ISRA International Journal of Islamic Finance.
  • Hanaysha, J. R., Saleh, I., Hussain, S., Lee, K. L., & Bakar, Z. A. (2021). Determinants of Firm Performance in Automotive Industry: Empirical Insights from Malaysia. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 12(4), 132-148.‏
  • Alzoubi, H. M., Vij, M., Vij, A., & Hanaysha, J. R. (2021). What leads guests to satisfaction and loyalty in UAE five-star hotels? AHP analysis to service quality dimensions. Enlightening Tourism. A Pathmaking Journal, 11(1), 102-135.‏
  • Issa, A., Yousef, H., Bakry, A., Hanaysha, J. R., & Sahyouni, A. (2021). Does the board diversity impact bank performance in the MENA countries? A multilevel study. Corporate Governance: The International Journal of Business in Society.
  • Jalal Rajeh Hanaysha. (2020). Innovation Capabilities and Authentic Leadership: Do They Really Matter to Firm Performance. Journal of Asia-Pacific Business, 21(4), 271-290.
  • Hanaysha, J. R. (2020). Marketing mix elements and corporate social responsibility: do they really matter to store image?. Jindal Journal of Business Research, 9(1), 56-71.‏
  • Loon, L. K., Nawanir, G., Bakar, Z. A., & Hanaysha, J. (2019). Strengthening Supply Chain Operational Performance through Relational and Organizational Culture Capabilities. International Journal Supply Chain Management,8(4), 90-98.‏
  • Nah, N. S. M., Ismail, S., Ramayah, T., Hassan, Z. R. A., & Hanaysha, J. R. (2019). Modelling the Use of Grabcar Ridesharing Services. International Journal of Recent Technology and Engineering (IJRTE), 8(2), 316-323.
  • Issa, A., Hanaysha, J. R., Elfeky, M. I., & Ullah, I. (2019). The Impact of Board Gender Diversity on Firm Value: Evidence from Kuwait. International Journal of Applied Science and Research, 2(1), 1-21.‏
  • Fauzi, M. H. B. H., Yahya, S., Hanaysha, J. R., Haron, M. S., & Zahrin, S. N. A. (2019). The impact of trust in cash waqf contribution: a case study of Wakaf Selangor Muamalat (WSM) service of bank Muamalat Malaysia Berhad (BMMB). International Journal of Business, Economics and Law, 18(2), 1-10.
  • Bakar, Z. A., Yaacob, N. A., Udin, Z. M., Hanaysha, J. R., & Loon, L. K. (2019). Business Continuity Management Implementation in the Malaysian Public Sector. International Journal of Business and Technology Management, 1(1), 18-27.
  • Majid, M., Samad, S., Tazilah, M. D. A. K., Sudarmoyo, N. F., & Hanaysha, J. R. (2019). Human Capital, Service Delivery and Public Service Effectiveness and Efficiency: A Preliminary Study. International Journal of Business and Technology Management, 1(1), 35-45.
  • Hanaysha, J. R., Hilman, H., Bakar, Z. A., & Loon, L. K. (2019). Determinants of Customers' Perceived Value in the Fast Food Industry for Global Brands in Malaysia. In Dynamic Perspectives on Globalization and Sustainable Business in Asia (pp. 225- 244). IGI Global.
  • Abd Ghani, N. H., Hanaysha, J., & Abdullah, H. H. (2018). The Influence of Product Quality and Service Quality on Brand Leadership: Empirical Evidence from Malaysia. In Contemporary Research in Brand Management (Chapter in Book, UUM Press), 125-138.‏
  • Ng, K. F., Yuen, Y. Y., Tan, K. S., Hanaysha, J. R., Nik bin, D., & Lai, K. P. (2018). Will servicescape affect patients’ trust? The moderating effects of public and private patients. The Turkish Online Journal of Design, Art and Communication, 8(Special Edition), 1330-137.
  • Hanaysha, J. R., & Hussain, S. (2018). An Examination of the Factors Affecting Employee Motivation in the Higher Education Sector. Asia-Pacific Journal of Management Research and Innovation, 14(1-2), 22-31.
  • Victor, V., Syarfa, N., Nathan, R. J., & Hanaysha, J. R. (2018). Use of Click and Collect E-tailing Services among Urban Consumers. Amity Journal of Marketing, 3(2), 1-16.
  • Hanaysha, J. R. (2018). Customer retention and the mediating role of perceived value in retail industry. World Journal of Entrepreneurship, Management, and Sustainable Development, 14(1), 1-25.
  • Hanaysha, J. R. (2018). An examination of the Factors Affecting Consumer’s Purchase Decision in Retail Industry. PSU Research Review, 2(1), 7-23.
  • Hanaysha, J. R., & Pech, R. J. (2018). Brand prestige and the mediating role of word of mouth in the fast food industry. Global Business Review, 19(6), 1494-1514.‏
  • Hanaysha, J. R., Loon, L. K., & Bakar, Z. A. (2017). Food Quality and Price Promotion as Key Success Factors for Building Strong Brand Equity. Advanced Science Letters, 23(9), 8877-8881.
  • Bakar, Z. A., Yaacob, N. A., Udin, Z. M., Hanaysha, J. R., & Loon, L. K. (2017). The Adoption of Business Continuity Management Best Practices Among Malaysian Organizations. Advanced Science Letters, 23(9), 8484-8491.
  • Loon, L. K., Udin, Z. M., Hassan, M. G., Bakar, Z. A., & Hanaysha, J. R. (2017). The Power of Organizational Innovativeness in Shaping Supply Chain Operational Performance. Advanced Science Letters, 23(9), 8579-8585.
  • Abd Ghani, N. H., Abdullah, H. H., & Hanaysha, J. (2017). Country or origin, product innovation and relationship quality: The role of brand equity assets as mediator.‏ International Journal of Economic Research, 14(15), 403-416.
  • Hanaysha, J. R. (2017). An examination of marketing mix elements and customer retention in Malaysian retail market. American Journal of Marketing Research, 3(1), 1-7.
  • Hanaysha, J. R. (2017). An empirical examination of marketing mix elements and customer perceived value in retail industry. Journal of Entrepreneurship and Business, 5(2), 1-10.
  • Majid, M., Samad, S., Tazilah, M. D. A. K., & Hanaysha, J. R. (2017). Human capital and organizational performance of Malaysian government agencies: A Conceptual paper. International Journal of Business, Economics and Law, 13(2), 73-82.
  • Hilman, H., Hanaysha, J. R. M., & Ghani, N. H. A. (2017). Analyzing the Relationship between Advertising and Sales Promotion with Brand Equity. Asian International Journal of Social Sciences, 17(2), 88-103.
  • Hanaysha, J. R. (2017). Impact of Social Media Marketing, Price Promotion, and Corporate Social Responsibility on Customer Satisfaction. Jindal Journal of Business Research, 6(2), 1-12.
  • Hanaysha, J. (2016). The importance of product innovation in driving brand success: An empirical study on automotive industry. American Journal of Economics and Business Administration, 8(1), 35-43
  • Hanaysha, J. (2016). Examining the link between word of mouth and brand equity: A Study on international fast food restaurants in Malaysia. Journal of Asian Business Strategy, 6(3), 41-49.
  • Hanaysha, J. (2016). Testing the effects of employee empowerment, teamwork, and employee training on employee productivity in higher education sector. International Journal of Learning and Development, 6(1), 164-178.
  • Hanaysha, J. (2016). Restaurant location and price fairness as key determinants of brand equity: A Study on fast food restaurant industry. Business and Economic Research, 6(1), 310-323.
  • Hanaysha, J. (2016). Building brand equity through customer service: A Study on restaurant industry in Malaysia. Journal of Research in Business, Economics and Management, 5(5), 678-685.
  • Hanaysha, J. (2016). The Importance of social media advertisements in enhancing brand equity: A Study on fast food restaurant industry in Malaysia. International Journal of Innovation, Management and Technology, 7(2), 46-51.
  • Hanaysha, J. (2016). Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry. Journal of Asian Business Strategy, 6(2), 31-40.
  • Hanaysha, J. (2016). Physical environment as a key success factor for building strong brand equity: A Study on restaurant industry. Journal of Research in Business, Economics and Management, 5(5), 686-693.
  • Hanaysha, J. (2016). Determinants of job satisfaction in higher education sector: Empirical insights from Malaysia. International Journal of Human Resource Studies, 6(1), 129-146.
  • Hanaysha, J. (2016). Work environment and organizational learning as key drivers of employee productivity: Evidence from higher education sector. International Journal of Human Resource Studies, 6(2), 1-13.
  • Hanaysha, J. (2016). Improving employee productivity through work engagement: Evidence from higher education sector. Management Science Letters, 6(1), 61-70.
  • Hanaysha, J., & Abdul-Ghani, N. H. (2016). The impact of product quality on relationship quality: Empirical evidence from automotive industry. International Journal of Organizational and Business Excellence (IJOBE), 1(1), 40-53.
  • Hanaysha, J., & Tahir, P. R. (2016). Examining the effects of employee empowerment, teamwork, and employee training on job satisfaction. Procedia-Social and Behavioral Sciences, 219, 316-323.
  • Hanaysha, J. (2016). Examining the effects of employee empowerment, teamwork, and employee training on organizational commitment. Procedia-Social and Behavioral Sciences, 229, 298-306.
  • Hanaysha, J. (2016). Testing the effects of employee engagement, work environment, and organizational learning on organizational commitment. Procedia-Social and Behavioral Sciences, 229, 289-297.
  • Hussain, J., Hanaysha, J., & Ibrahim, M. S. (2016). Industry view on academic programme development: An empirical study. Procedia – Social and Behavioral Sciences, 219, 272-282.
  • Hanaysha, J. (2016). Testing the effect of service quality on brand equity of automotive industry: Empirical insights from Malaysia. Global Business Review, 17(5), 1060-1072.
  • Hanaysha, J., Abdullah, H. H., & Ghani, N. H. A. (2016). Importance of product quality and service quality in developing brand equity. Journal for Global Business Advancement, 9(4), 390-401.
  • Tahir, P. R., Hanaysha, J., & Sultana, M. (2016). Level of Success of Halal Small and Medium Entrepreneurs in Malaysia. Asian Journal of Scientific Research, 9(4), 214- 218.
  • Tahir, P. R., Hanaysha, J., & Sultana, M. (2016). Level of success of halal small and medium entrepreneurs in Malaysia. Asian Journal of Scientific Research, 9(4), 214-218.‏
  • Hilman, H., & Hanaysha, J. (2015). The Impact of country of origin on relationship quality: Empirical evidence from automotive industry. Mediterranean Journal of Social Sciences, 6(2), 165-174.
  • Hanaysha, J., & Hilman, H. (2015). Strategic effects of product innovation, service quality, and relationship quality on brand equity. Asian Social Science, 11(10), 56-72.
  • Hanaysha, J., & Hilman, H. (2015). The impact of product innovation on relationship quality in automotive industry: Strategic focus on brand satisfaction, brand trust, and brand commitment. Asian Social Science, 11(10), 94-104.
  • Hanaysha, J., & Hilman, H. (2015). Examining the role of service quality in relationship quality creation: Empirical insights from Malaysia. Mediterranean Journal of Social Sciences, 6(4), 458-465.‏
  • Hanaysha, J., & Hilman, H. (2015). Product innovation as a key success factor to build sustainable brand equity. Management Science Letters, 5(6), 1-10.
  • Hanaysha, J., & Hilman, H. (2015). Advertising and country of origin as key success factors for creating sustainable brand equity. Journal of Asian Business Strategy, 5(7), 141-152.
  • Hilman, H., & Hanaysha, J. (2015). The impact of advertising on relationship quality: Empirical evidence from Malaysia. Research Journal of Applied Science, Engineering and Technology, 10(3), 253-261.
  • Mehmood, K. K., & Hanaysha, J. (2015). The strategic role of hedonic value and utilitarian value in building brand loyalty: Mediating effect of customer satisfaction. Pakistan Journal of Social Sciences (PJSS), 35(2), 1025-1036.
  • Hanaysha, J., Hilman, H., & Abdul-Ghani, N. H. (2014). Direct and indirect effects of product innovation and product quality on brand image: Empirical evidence from automotive industry. International Journal of Scientific and Research Publications, 4(11), 1-7.
  • Hanaysha, J., Hilman, H., & Abd. Ghani, N. H. (2013). Assessing the literature on brand equity: From past, present to future. Australian Journal of Basic & Applied Sciences, 7(14), 488-499.
  • Hilman, H., Abd. Ghani, N. H., & Hanaysha, J. (2013). Relationship quality as a strategic tool in today's turbulent business world. Australian Journal of Basic & Applied Sciences, 7(14), 478-487.
  • Hanaysha, J. R. M., Kumar, D., & Hilman, H. (2012). Service quality and satisfaction: A Study on international students in Universities of North Malaysia. International Journal of Research in Management, 2(3), 116-133.
  • Hanaysha, J. R., Khalid, K., Mat, N. K. N., Sarassina, F., Ab Rahman, M. Y. B., & Zakaria, A. S. B. (2012). Transformational leadership and job satisfaction. American Journal of Economics, 12(4), 145-148.
  • Jumaev, M., Kumar, D., & Hanaysha, J. R. M. (2012). Impact of relationship marketing on customer loyalty in the banking sector. Far East Journal of Psychology and Business, 6(4), 36-55.
  • Hanaysha, J., Abdullah, H. H., & Warokka, A. (2011). Service quality and students’ satisfaction at higher learning institutions: The competing dimensions of Malaysian Universities’ competitiveness. Journal of Southeast Asian Research, 2011, 1-10.
    • Hanaysha, J. R. (2021). Impact of innovation capabilities on business sustainability in small and medium enterprises. Paper presented at International Conference on Managing Business in a Covid-19 Era: Opportunities & Challenges, Skyline University College, Sharjah, UAE (23 March, 2021)
    • Hanaysha, J. R. (2021). Impact of customer relationship management on business sustainability in small and medium enterprises. Paper presented at International Conference on Managing Business in a Covid-19 Era: Opportunities & Challenges, Skyline University College, Sharjah, UAE (23 March, 2021).
    • Hussain, S., Hanaysha, J. R., & Kamarudin, D. (2018). The importance of university ranking and students’ enrolment towards university sustainability. The European Proceedings of Social & Behavioural Sciences. Paper presented at International Conference on Business Sustainability and Innovation, Penang, Malayasia (17-19 October, 2018).
    • Hanaysha, J. (2017). Examining the Effects of Selected Marketing Mix Elements on Purchase Decision: Empirical Evidence from Retail Industry. Proceedings of Global Academic Conference (GLOAC 2017), Penang, Malaysia (March, 2017).
    • Hanaysha, J., Loon, L. K., & Abu Bakar, Z. (2017). Importance of corporate social responsibility in strengthening brand equity. Proceedings of 8thInternational Economics and Business Management International Conference, Kuantan, Malaysia (28 – 29, November 2017).
    • Hanaysha, J., Husain, S., Loon, L. K., & Abu Bakar, Z. (2017). Impact of innovation, social media marketing, and corporate social responsibility on firm performance. Proceedings of 8th International Economics and Business Management International Conference, Kuantan, Malaysia (28 – 29, November 2017).
    • Abu Bakar, Z., Yaacob, N. A., Udin, Z. M., Hanaysha, J. R. M., & Loon, L. K. (2017). Critical success factors of effective business continuity management: A Malaysian case study. Proceedings of 8th International Economics and Business Management International Conference, Kuantan, Malaysia (28 – 29, November 2017).
    • Abu Bakar, Z., Yaacob, N. A., Udin, Z. M., Hanaysha, J. R. M., & Loon, L. K. (2016). The adoption of business continuity management best practices among Malaysian organizations. Proceedings of Asia International Conference, UTM, Kuala Lumpur Malaysia, December, 2016.
    • Loon, L. K., Udin, Z. M., Hassan, M. G., Abu Bakar, Z., & Hanaysha, J. (2016). The Power of Organizational Innovativeness in Shaping Supply Chain Operational Performance. Proceedings of Asia International Conference, UTM, Kuala Lumpur Malaysia (December, 2016).
    • Hanaysha, J., Loon, L. K., & Abu Bakar, Z. (2016). Food Quality and Price Promotion as Key Success Factors for Building Strong Brand Equity. Proceedings of Asia International Conference, UTM, Kuala Lumpur Malaysia (December, 2016).
    • Hanaysha, J., & Tahir, P. R. (2015). Examining the Effects of Employee Empowerment, Teamwork, and Employee Training on Job Satisfaction. Proceedings of 3rd Global Conference on Business and Social Sciences, Kuala Lumpur, December, 2015. (ISBN: 978-967-13147-0-8)
    • Hanaysha, J. (2015). Testing the Effect of Employee Motivation on Productivity and Organizational Commitment in Higher Education Sector. Proceedings of 3rd Global Conference on Business and Social Sciences, Kuala Lumpur, December, 2015. (ISBN: 978-967-13147-0-8)
    • Hussain, J., Hanaysha, J., & Ibrahim, M. S. (2015). Industry View on Academic Programme Development: An Empirical Study. Proceedings of 3rd Global Conference on Business and Social Sciences, Kuala Lumpur, December, 2015. (ISBN: 978-967-13147-0-8)
    • Hanaysha, J., Hilman, H., & Ghani, N. H. A. (2014). The Impact of Product Quality on Relationship Quality: Empirical Evidence from Automotive Industry. Proceedings of the Seminar on Islamic Quality Management, 1-7, Putrajaya, December, 2014.
    • Hanaysha, J., Hilman, H., & Ghani, N. H. A. (2014). The Impact of Relationship Quality on Brand Equity: Empirical Evidence from Automobile Industry. Proceedings of National Research and Innovation Conference for Graduate Students in Social Sciences, Negri Sembilan, Port Dikson Resort, December, 2014, 129-141. (ISBN: 978 983 2408 22 2)
    • Hanaysha, J., Hilman, H., & Noor Hasmini, A. G. (2013). The Importance of Product Quality and Service Quality in Developing Brand Equity. Proceedings of the Tenth World Congress of the Academy for Global Business Advancement (AGBA), 2013 in Thailand. 1(1), 614-624.
    • Hilman, H., Hanaysha, J., & Noor Hasmini, A. G. (2013). Analyzing the Relationship between Advertising and Sales Promotion with Brand Equity. Proceedings of the Tenth World Congress of the Academy for Global Business Advancement (AGBA), 2013 in Thailand, 1(1), 637-644.
    • Hanaysha, J., Ghani, N. H. A., & Hilman, H. (2013). The impact of product quality and service quality on brand leadership: Empirical evidence from Malaysia. Proceedings of the Conference on Business Management, EDC UUM, January, 2014.
    • Hanaysha, J. R. M., and Abdullah, H. H., & Warokka, A. (2011). Service quality and students’ satisfaction at higher learning institutions: Is Malaysian government at the right track to champion ASEAN market? Proceedings of the 16th International Business Information Management Association Conference 2011 (Innovation and Knowledge Management: A Global Competitive Advantage), Vol. 3,  1565–1574, June 29-30, 2011, Kuala Lumpur, Malaysia, ISBN: 978-0-9821489-5-2.